ClickMate
Terms and Conditions
1. Service Provider
The services are provided by Matcha Studio Kft. (represented by Krisztián Kosztolánszki), trading as ClickMate (the "Service Provider"). Registered office: Máté utca 2, 1163 Budapest, Hungary. Company registration number: 01 09 435039. Tax number: 32365573-2-42. Email: info@click-mate.hu. Phone: +36 70 331 2587. Website: https://www.click-mate.hu. Hosting provider: Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv, Israel.
2. Scope
2.1. These General Terms and Conditions ("Terms") apply to all contracts concluded between the Service Provider and the Client for online advertising management and related consulting services.
2.2. The Service Provider offers its services exclusively to businesses, sole traders and other persons acting in the course of their trade, business or profession. The Service Provider does not enter into contracts with consumers.
2.3. The parties may agree on terms different from these Terms in an individual agreement (proposal or order). In case of any conflict, the individual agreement prevails.
2.4. These Terms enter into force upon publication on the website and remain in force until withdrawn. The Service Provider may amend these Terms unilaterally. Amendments apply to contracts concluded after they enter into force, and to ongoing contracts from the 15th day after the Client has been notified by email.
2.5. Effective from: 1 January 2026.
3. Definitions
Service Provider means the business identified in Section 1 (ClickMate). Client means the business or sole trader ordering services from the Service Provider. Advertising platform means Meta (Facebook, Instagram), Google Ads, TikTok Ads, LinkedIn Ads or any other online advertising system. Ad budget means the amount paid to the advertising platform for displaying ads (media spend), which is not part of the Service Provider's fee. Management fee means the fee payable for the Service Provider's work, as set out in the individual proposal. Ad account means an account on an advertising platform held in the Client's name and owned by the Client.
4. Services
4.1. The Service Provider offers Meta Ads (Facebook, Instagram) management, Google Ads management, TikTok Ads management, LinkedIn Ads management, PPC audits (review of existing ad accounts), PPC consulting, and the setup of tracking systems related to advertising (for example Meta pixel, Conversions API, Google Analytics 4 and Google Tag Manager).
4.2. The exact scope of the services, the platforms managed and the reporting frequency are set out in the individual proposal.
4.3. The production of ad creatives (images, videos, graphics) is part of the services only if the individual proposal expressly includes it.
5. Conclusion of the Contract
5.1. Submitting the form on the website constitutes a request for a proposal and does not create a contract.
5.2. Following the request, the Service Provider sends an individual proposal by email. The contract is concluded when the Client accepts the proposal in writing (including by email), or when the parties sign a written contract.
5.3. The contract is concluded in Hungarian (or in English on request). The contract is deemed to be concluded in writing, and the Service Provider stores it electronically.
5.4. Free ad account audit: the free audit of approximately 20 minutes offered on the website may be requested once and creates no obligation for either party to pay or to enter into a contract. The Service Provider may decline a request for a free audit without giving reasons.
6. Fees and Payment Terms
6.1. The amount and structure of the management fee (monthly retainer, one-off setup fee, hourly rate or project fee) are set out in the individual proposal. Fees are [net amounts, to which VAT is added at the applicable rate / exempt from VAT, as the Service Provider is covered by the Hungarian small business VAT exemption].
6.2. The Client pays the ad budget directly to the advertising platform, using its own payment method. The ad budget is not part of the management fee and is not re-invoiced by the Service Provider.
6.3. The monthly management fee is invoiced in advance at the beginning of each month. Invoices are payable within 8 days of issue by bank transfer.
6.4. In case of late payment, the Service Provider may charge default interest and the fixed recovery cost compensation under the Hungarian Civil Code. If payment is more than 15 days late, the Service Provider may suspend the services until payment is received, after notifying the Client by email. The Service Provider is not liable for any loss resulting from such suspension.
6.5. The Service Provider may change its fees once a year, with at least 30 days' prior written notice.
7. Client Obligations
7.1. The Client provides the access required for the services (ad accounts, Meta Business Manager / business portfolio, Google Ads, Analytics, website editor) within the deadline set in the proposal.
7.2. The Client supplies the materials needed for the ads (images, videos, logos, prices, events, offers) and warrants that it has the right to use them and that they do not infringe the rights of any third party.
7.3. The Client is responsible for the accuracy and lawfulness of the products, services, offers and prices advertised, including compliance with consumer protection rules and with sector-specific advertising restrictions such as those on alcohol, tobacco and gambling.
7.4. The Client keeps the payment method of its ad accounts valid at all times. The Service Provider is not liable for any interruption caused by a failed payment method.
7.5. The Client informs the Service Provider without delay of any material change affecting the ads (for example opening hours, a cancelled event or stock shortages).
7.6. The Client approves or objects to creatives and ad copy within 2 working days of the Service Provider's request. If the Client does not respond, the Service Provider may treat the ad as approved.
8. Service Provider Obligations
8.1. The Service Provider performs the services with the care generally expected in the profession and in line with the current policies of the advertising platforms.
8.2. The Service Provider monitors and optimises the campaigns on an ongoing basis and sends the Client reports at the frequency set out in the individual proposal (monthly by default).
8.3. The Service Provider does not exceed the ad budget approved by the Client. The ad budget may only be changed with the Client's written (including email) approval.
8.4. The Service Provider is available on working days during business hours ([9:00–17:00]). In urgent cases (for example a faulty ad), the Service Provider takes action within 1 working day of being notified.
8.5. The Service Provider may engage subcontractors to perform parts of the services and is liable for them as if it had performed the work itself.
9. No Guarantee of Results; Platform Policies
9.1. The results of online advertising (reach, clicks, bookings, purchases, ticket sales, return on ad spend) are also influenced by factors outside the Service Provider's control, such as market competition, seasonality, the offer, pricing, and the quality of the website and creatives. The Service Provider therefore does not guarantee any specific result; its obligation is to act with due care, not to achieve a particular outcome.
9.2. The operation, algorithms, prices and policies of the advertising platforms may change independently of the Service Provider. The Service Provider is not liable for decisions made by the platforms, in particular the rejection or restriction of ads, the suspension of accounts, or technical failures of the platforms.
9.3. If an ad is rejected or an account is restricted because of content supplied by the Client, the advertised product, or the Client's website, the consequences are borne by the Client. In such cases, the Service Provider assists with any appeal to the platform.
10. Limitation of Liability
10.1. The Service Provider is liable for direct damage caused by its breach of contract. Except for breaches committed intentionally or with gross negligence, and breaches causing harm to life, physical integrity or health, the Service Provider's liability is limited to the management fees actually paid by the Client in the 3 months preceding the event giving rise to the damage.
10.2. The Service Provider is not liable for loss of profit, indirect damage, or the spending of the ad budget where it was spent in accordance with settings approved by the Client.
10.3. The Service Provider is not liable for damage resulting from incomplete or late information from the Client, missing access, or changes made to the ad account by the Client or a third party.
11. Intellectual Property and References
11.1. The ad accounts, campaigns, advertising data and finished ads remain the property of the Client. The Service Provider manages the ads in the Client's own account; if the Service Provider creates an account, it does so in the Client's name and with the Client's access.
11.2. The right to use ad copy and creatives produced by the Service Provider passes to the Client upon full payment of the fee, to the extent required for the purpose of the contract.
11.3. The Service Provider's working methods, templates, report formats and professional know-how remain the intellectual property of the Service Provider.
11.4. The Service Provider may display the Client's name and logo as a reference on its website and in its marketing materials. Publishing specific results (figures) requires the Client's prior consent. The Client may prohibit its use as a reference in writing.
12. Confidentiality and Data Protection
12.1. The parties treat as confidential any business secrets they learn while performing the contract, in particular advertising data, budgets, prices and business plans. This obligation survives for 2 years after the contract ends.
12.2. Personal data provided when requesting a proposal through the website is processed in accordance with the Service Provider's [Privacy Policy].
12.3. Where the Service Provider gains access to personal data of the Client's customers while managing ads (for example custom audience lists or lead ad data), the Client acts as controller and the Service Provider as processor in respect of that data. Where needed, the parties set out the details in a separate data processing agreement in accordance with Article 28 of the GDPR.
12.4. When the contract ends, the Service Provider removes its access to the Client's ad accounts and deletes any personal data it received from the Client.
13. Term and Termination
13.1. Unless agreed otherwise, contracts with a monthly management fee are concluded for an indefinite period.
13.2. Either party may terminate the contract without giving reasons, with 30 days' notice, in writing (including by email). During the notice period the parties continue to perform the contract, and the management fee remains payable for that period.
13.3. Contracts concluded for a fixed term or a one-off task (for example a PPC audit or setup) end upon completion.
13.4. Either party may terminate the contract with immediate effect if the other party seriously breaches its obligations, in particular if the Client is more than 30 days late with payment, or if the ads would require content that breaches the law or platform policies.
13.5. When the contract ends, the Service Provider pauses the campaigns or leaves them running, as the Client requests, and all data in the Client's accounts remains with the Client.
14. Complaints, Disputes and Final Provisions
14.1. The Client may submit complaints about the services to info@click-mate.hu. The Service Provider responds to complaints in substance within 15 days.
14.2. The parties seek to settle disputes primarily through negotiation. If this fails, the parties submit to the exclusive jurisdiction of the court competent for the Service Provider's registered office, depending on the value in dispute.
14.3. Matters not covered by these Terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code.
14.4. If any provision of these Terms is found invalid, the validity of the remaining provisions is not affected.
14.5. These Terms are available on the website at all times and can be downloaded and printed.
14.6. These Terms are also available in Hungarian. In case of any discrepancy between the language versions, the Hungarian version prevails.